Vaani — Agents

Agents

Choose an agent

An agent is what the bot is on one line: who it says it is, what it will and will not answer, and the voice it answers in. Pick one on the left to edit it, or start a new one.

Identity

Key

Short, lowercase, no spaces.

Name it gives out loud

Organisation it says it speaks for

Said aloud, so write it as speech: "the Health University".

What this line is for

Role

Objective (optional)

One thing every call should try to reach, if there is one.

How to use the uploaded documents (optional)

What the caller hears

Greeting

Closing

Tone

Languages and voices

Languages it will speak

Names, comma separated — English, Hindi, Bengali.

Voice per language

The first row is the language a call starts in, and a caller can only be moved into a language listed here. bulbul:v3 takes priya, ritu, aditya, neha, rahul and others, and refuses a speaker it does not know.

Ask the caller which language they want

Off means every call starts in the first language above.

How it asks

Rules

Policies — one per line

Hours, eligibility, fees, deadlines. Write them as you would tell a new member of staff.

Will not discuss — one per line

Hand to a person when — one per line

Tools

What the bot is actually told

Agents New

Choose an agent

Agents